Child Safety & CSAE Policy
Verve has a zero-tolerance policy against child sexual abuse and exploitation (CSAE) in any form. This page explains our commitments, detection measures, and how to report concerns.
Last updated: 1 June 2025
Zero Tolerance — No Exceptions Any user found to be producing, distributing, soliciting, or possessing child sexual abuse material (CSAM) or engaging in any form of child grooming, exploitation, or abuse through Verve will be immediately and permanently banned, and reported to the relevant national authorities and the National Center for Missing & Exploited Children (NCMEC) CyberTipline as required by law.
🤝 Our Commitment to Child Safety
Verve is an adult-only platform designed exclusively for users aged 18 and over. Protecting children from sexual abuse and exploitation is a non-negotiable responsibility we take with the utmost seriousness. We are committed to:
- Maintaining strict age verification during the onboarding process
- Proactively detecting and removing any CSAE content immediately
- Reporting all known or suspected CSAM to the NCMEC CyberTipline and relevant Australian authorities (Australian Federal Police and the eSafety Commissioner)
- Cooperating fully with law enforcement investigations involving child safety
- Continuously improving our safety systems and moderation processes
- Training our trust & safety team to identify and respond to CSAE indicators
🚫 Prohibited Conduct
The following are strictly prohibited on Verve and will result in immediate account termination and reporting to authorities:
- Uploading, sharing, distributing, or possessing child sexual abuse material (CSAM) of any kind
- Soliciting, grooming, or attempting to engage a minor in sexual conversation or activity
- Using Verve to arrange or facilitate the sexual abuse or exploitation of any child
- Misrepresenting your age or identity for the purpose of gaining access to or interacting with minors
- Sharing content that sexualises, endangers, or degrades children in any way — including drawings, animations, or computer-generated imagery (CGI)
- Attempting to connect underage individuals with adults for sexual purposes, whether on or off the platform
🔍 How We Detect & Respond
Verve employs multiple layers of detection and response to prevent CSAE on our platform:
- Age verification: All users must verify their identity and age during account creation. Accounts that cannot verify they are 18+ are rejected.
- Proactive image scanning: Uploaded images are scanned using industry-standard tools, including PhotoDNA hash-matching technology, to detect known CSAM before it is ever displayed to another user.
- Moderated content review: Our trust & safety systems use automated pattern detection to flag potentially harmful content and conversations for human review.
- Human review: Our trained moderation team reviews flagged content around the clock and escalates confirmed cases immediately.
- User reporting: Every profile, message, and post on Verve has a visible "Report" button. Reports are actioned within hours by our safety team.
- Rapid account suspension: Accounts under active investigation for CSAE are suspended immediately pending review, not after investigation concludes.
📋 Mandatory Reporting Verve Dating Pty Ltd complies with all mandatory CSAM reporting obligations under applicable Australian law (including the Online Safety Act 2021) and United States federal law (18 U.S.C. § 2258A). All confirmed CSAM is reported to NCMEC and, where applicable, to the Australian eSafety Commissioner and Australian Federal Police (AFP).
📢 How to Report a Concern
If you encounter anything on Verve that you believe involves child sexual abuse or exploitation — or if you suspect a user is a minor — please report it immediately using one of the following methods:
⚖️ Law Enforcement Cooperation
Verve Dating Pty Ltd cooperates fully and promptly with law enforcement agencies in any investigation relating to child sexual abuse or exploitation. We will preserve and produce relevant user data, communications, and account information in response to lawful requests from:
- Australian Federal Police (AFP)
- State and territory police forces in Australia
- NCMEC and US federal authorities (FBI, HSI)
- INTERPOL and other international law enforcement bodies through appropriate legal channels
We do not notify users who are the subject of a CSAE-related law enforcement investigation.